Ace375's Privacy Policy – Your information is safe with us

1What Information We Collect

Various types of information are collected when you use the ace375 platform. ace375 only collects what is necessary to provide its services.

Ace375 will never ask for your bank account password, mobile banking PIN, or OTP. If anyone requests this information in the name of ace375, it is a scam — report it to ace375 support immediately.

2How data is used

Ace375 uses your data only for defined purposes. Your information is never used for unnecessary or unethical ends.

• Ace375 uses your registration information to verify your identity and activate your account.
• Financial information is used to process deposits, withdrawals, and bonuses.
• Device and IP information is analyzed to ensure the security of the ace375 platform.
• Gaming data is analyzed to improve ace375 games and services.
• Your contact details are used to send relevant offers and bonuses (you can opt out at any time).
• Your data is used to meet legal obligations and prevent fraud.
• Ace375 keeps records of support conversations to improve customer service.

If you no longer wish to receive marketing messages from ace375, you can easily opt out via your account settings or by contacting ace375 support.

3Who data is shared with

Ace375 does not share your information as a general practice. However, limited sharing may occur in the specific circumstances outlined below.

• Payment processor: Mobile Banking, Nagad, Rocket — only the information necessary to process transactions.
• Game provider: Third-party game providers on ace375 receive data only for the purpose of operating their games.
• Legal authorities: When required to provide information for a government investigation under the laws of Bangladesh.
• Fraud prevention agencies: To investigative agencies in cases of suspected money laundering or fraud.

4Data security measures

Ace375 keeps your information secure using international-grade security technology. The ace375 security team monitors the system 24/7.

• Ace375 uses 256-bit SSL encryption — the same standard used by banks.
• Passwords are stored using bcrypt hashing — no one can see your actual password.
• Ace375 servers undergo regular security audits and penetration testing.
• Ace375 offers every member the ability to enable two-factor authentication (2FA).
• Ace375 automatically sends alerts when unusual login activity is detected.
• Ace375 staff can only access the data they specifically need to do their job.

5Cookie Policy

Cookies are used on the ace375 website and app. Cookies are small text files stored in your browser that help improve your experience on ace375.

• Essential cookies: Essential for logging in and maintaining your session on ace375.
• Performance cookies: To understand which pages on ace375 are used most.
• Functionality cookies: To remember your preferred language and settings.
• Analytics cookies: ace375 collects anonymized usage data to improve its services.

You can manage cookies through your browser settings. However, disabling essential cookies may cause some ace375 features to stop working.

6Your Data Rights

Ace375 believes you should have full control over your own data. ace375 grants you the following rights.

• Right to access: You can request to see what information ace375 holds about you.
• Right to Rectification: You can request that incorrect or outdated information be corrected.
• Right to erasure: You may request deletion of your data under certain conditions.
• Right to restrict processing: In certain cases, you can request that the processing of your data be temporarily restricted.
• Right to opt out: Option to opt out of ace375 marketing communications.
• Right to data portability: The right to receive your data in a portable format.

To exercise these rights, contact ace375 support. ace375 typically responds within 30 days.

7How long data is retained

Ace375 does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements.

• Information for active accounts is retained for the duration of the account.
• Financial transaction records are typically retained for 5 years in accordance with legal requirements.
• KYC documents may be retained for up to 3 years after account closure.
• Marketing preference data is deleted as soon as you opt out.
• Customer support conversations are retained for up to 2 years.

After the specified period, ace375 automatically and securely deletes or anonymizes unnecessary data.

8Protection of minors' data

Ace375 strictly prohibits registration by anyone under 18. ace375 does not knowingly collect data from minors.

• Date of birth is verified at the time of registration.
• Age verification is mandatory as part of the KYC process.
• If a member is found to be under 18, their account will be closed immediately.
• If ace375 becomes aware that data has been collected from a minor, the relevant information will be deleted immediately.

9Changes to the Privacy Policy

Ace375 may update this privacy policy as needed. You will be notified in advance of any significant changes.

• For significant changes, ace375 will notify you via your registered email or through the platform.
• Continued use of ace375 after any changes will be considered acceptance of the updated policy.
• The date of the latest update can be found at the top of this page.
• Previous versions of the ace375 privacy policy may be available upon request.

10Contact & complaints

For any questions, concerns, or complaints about ace375's privacy policy, please contact the ace375 data protection team.

• Ace375 live chat: 24/7 support available in Bengali.
• Ace375 email: [email protected] (typically replied to within 24 hours).
• You'll find answers to common questions on the ace375 FAQ page.

Ace375 takes every privacy request seriously and aims to respond within 30 days.